šŸ”„ Return Eligibility

AtĀ basichubs, we want you to be completely satisfied with your purchase. If you are not entirely happy, we accept returns and exchanges under the following conditions:

  • The item must be unused, in original condition, and with the original packaging intact.
  • Returns must be initiated withinĀ 14 daysĀ of receiving your order.
  • A proof of purchase (e.g., order confirmation or invoice) is required for processing.

šŸš« Non-Returnable Items

There are certain items that cannot be returned. These include:

  • Items marked asĀ final sale.
  • Opened or usedĀ personal care items.
  • CustomizedĀ orĀ made-to-orderĀ products.

šŸ” Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will be happy to replace the item or provide a full refund. In such cases, you may need to send us images of the item and packaging to expedite the process.

šŸ’° Refund Process

Once your return is received and inspected:

  • Approved returns will be refunded to the original payment method used.
  • Refunds typically takeĀ 5ā€“10 business daysĀ to process.
  • Shipping feesĀ are non-refundable, unless the return is due to our mistake.

šŸ“¦ Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to an error or defect on our part. For tracking purposes and to ensure your return is processed smoothly, we recommend using a traceable shipping service.

Return Address:
JINHAN TRADE LIMITED
Flat E19, 10/F, No.52 Hung To Road, Kwun Tong, Hong Kong

ā“ Need Help?

If you have any questions or need assistance with your return, please donā€™t hesitate to contact us:
Email:Ā Service@basichubs.com